File a Support Ticket
Filing a good support ticket makes it much easier for CCV staff to deal with your request
When you email
[email protected] aim to include the following:- State the problem/request in the subject of the email
- Describe which software and with version you are using
- Error message (if there was one)
- The job number
- How you were running, e.g. batch, interactively, vnc
- Give as as small an example as possible that reproduces the problem
Last modified 3yr ago