File a Support Ticket

Filing a good support ticket makes it much easier for CCV staff to deal with your request

When you email [email protected] aim to include the following:

• State the problem/request in the subject of the email

• Describe which software and with version you are using

• Error message (if there was one)

• The job number

• How you were running, e.g. batch, interactively, vnc

• Give as as small an example as possible that reproduces the problem