File a Support Ticket

Filing a good support ticket makes it much easier for CCV staff to deal with your request
When you email [email protected] aim to include the following:
  • State the problem/request in the subject of the email
  • Describe which software and with version you are using
  • Error message (if there was one)
  • The job number
  • How you were running, e.g. batch, interactively, vnc
  • Give as as small an example as possible that reproduces the problem