Getting Help
Here are some ways to get help with using OSCAR
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Here are some ways to get help with using OSCAR
Last updated
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Filing a good support ticket makes it much easier for CCV staff to deal with your request
When you email support@ccv.brown.edu aim to include the following:
State the problem/request in the subject of the email
Describe which software and with version you are using
Error message (if there was one)
The job number
How you were running, e.g. batch, interactively, vnc
Give as as small an example as possible that reproduces the problem
Ask questions and search for previous problems at our .
Join our CCV-Share Slack workspace to discuss your questions with CCV Staff in the #oscar channel.
CCV holds weekly office hours. These are drop in sessions where we'll have one or more CCV staff members available to answer questions and help with any problems you have. Please visit for upcoming office hours and events.
You can arrange to meet with a CCV staff member in person to go over difficult problems, or to discuss how best to use Oscar. Email support@ccv.brown.edu to arrange a consultation.