Getting Help
Here are some ways to get help with using OSCAR
Filing a good support ticket makes it much easier for CCV staff to deal with your request
When you email
[email protected] aim to include the following:- State the problem/request in the subject of the email
- Describe which software and with version you are using
- Error message (if there was one)
- The job number
- How you were running, e.g. batch, interactively, vnc
- Give as as small an example as possible that reproduces the problem
Join our CCV-Share Slack workspace to discuss your questions with CCV Staff in the #oscar channel. Sign-up here
CCV holds weekly office hours. These are drop in sessions where we'll have one or more CCV staff members available to answer questions and help with any problems you have. Please visit this page for upcoming office hours and events.
You can arrange to meet with a CCV staff member in person to go over difficult problems, or to discuss how best to use Oscar. Email
[email protected] to arrange a consultation.
Last modified 1mo ago